Overview
Every ZAURELLE creation is prepared with exceptional care and attention to detail.
The First Drop of The House of Éloria is offered on a final-sale, exchange-only basis.
By placing an order with ZAURELLE, the client acknowledges and accepts Exchange Policy.
Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable law.
Cancellation
Once an order has been placed and payment has been successfully received, it cannot be cancelled.
This includes orders placed for pre-order, limited-production, or First Drop pieces.
Returns & Refunds
ZAURELLE does not accept returns or provide monetary refunds for change of mind, incorrect size selection, preference, or any other reason not covered by applicable law.
The First Drop is strictly offered on an exchange-only basis.
ZAURELLE does not issue monetary refunds in cases where an exchange is available under this policy.
Exchange Eligibility
Eligible products may be exchanged within 14 days of the delivery date, subject to the conditions below.
To qualify for an exchange, the item must:
– Be unworn, unused, unwashed, and unaltered.
– Be returned in its original condition.
– Include all original tags, packaging, accessories, and accompanying materials.
– Show no signs of wear, damage, misuse, stains, fragrance, or alteration.
Items that do not satisfy these conditions may be declined by ZAURELLE.
Exchanges are subject to product availability at the time the request is processed.
Size Exchange
Where the requested size is available, ZAURELLE may provide a size exchange for the same product.
If the requested replacement is unavailable, the ZAURELLE Concierge will communicate the available options.
Product Exchange
Where applicable, an eligible product may be exchanged for another available ZAURELLE product of equal or higher value.
If the replacement product has a higher value, the client will be required to pay the difference before dispatch.
ZAURELLE House Credit
Where an eligible exchange cannot be fulfilled and ZAURELLE determines that House Credit is the appropriate resolution, the client may receive ZAURELLE House Credit equal to the approved value of the eligible item.
ZAURELLE House Credit:
– May be redeemed exclusively on www.zaurelle.com.
– Cannot be exchanged for cash.
– Cannot be transferred to another individual.
– May be applied toward a future purchase.
– Remains subject to the validity period stated at the time of issue.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, or materially different from the product ordered, the client must contact the ZAURELLE Concierge promptly after delivery with the relevant order details and supporting photographs or other requested information.
ZAURELLE will review the matter and, where applicable, provide an appropriate resolution in accordance with applicable law.
Non-Eligible Exchanges
The following are generally not eligible for exchange:
– Requests made after the applicable exchange period.
– Items that have been worn, used, washed, altered, or damaged after delivery.
– Products returned without original tags or packaging.
– Items showing stains, fragrance, or other signs of use.
– Items intentionally damaged or modified after receipt.
This does not affect any rights or remedies available under applicable law.
Exchange Review
All products returned for exchange are subject to inspection upon receipt.
An exchange will be approved only after ZAURELLE confirms that the returned item satisfies the applicable conditions of this policy.
The House reserves the right to decline an exchange where the product does not meet the stated requirements, subject to applicable law.
Exchange Shipping
Once an exchange request has been reviewed and approved, the ZAURELLE Concierge will provide the client with instructions regarding the exchange process.
Shipping arrangements and any applicable shipping charges will be communicated by the Concierge based on the circumstances of the exchange.
Contact
For exchange assistance or concerns regarding an order, please connect with the ZAURELLE Concierge.
Email: support@zaurelle.com
Website: www.zaurelle.com