ORDERS & PRE-ORDERS
A Pre-Order allows you to reserve a ZAURELLE creation before it is dispatched. Each piece is prepared following successful order confirmation as part of the House's controlled production approach.
ZAURELLE follows a controlled production approach designed to reduce unnecessary inventory and allow each creation to be prepared with greater attention to craftsmanship.
Pre-Order also allows the House to maintain limited availability while producing with greater intention.
Orders are dispatched approximately 30 days after successful order confirmation.
Once dispatched, delivery within India generally takes an additional 5–10 business days, depending on the destination and logistics conditions.
Availability may vary by product and release. As ZAURELLE creations are produced in limited quantities, a product may not be available once its production window has closed.
Cancellation requests may be considered only before the order enters preparation or production. Once preparation has commenced, cancellation may no longer be possible.
For assistance, contact the ZAURELLE Concierge as soon as possible.
SHIPPING
ZAURELLE currently ships across India.
International delivery will be introduced as the House expands its global operations.
Estimated delivery within India is generally 5–10 business days after dispatch.
Delivery timelines may vary depending on location, accessibility, courier operations, and other circumstances beyond the House's control.
Yes. Once your order has been dispatched, shipping confirmation and tracking information will be issued.
If your order appears significantly delayed or lost, contact the ZAURELLE Concierge.
The House will coordinate with the relevant logistics partner to investigate the shipment.
RETURNS & EXCHANGES
Yes. Eligible products may be returned in accordance with the Returns & Exchanges Policy.
No. ZAURELLE does not issue monetary refunds.
For approved returns, the applicable value is issued as ZAURELLE House Credit, which may be used towards a future purchase.
Yes, subject to the applicable conditions, product availability, and the Returns & Exchanges Policy.
ZAURELLE House Credit is credit issued following an approved return in place of a monetary refund.
It may be used towards a future purchase from ZAURELLE, subject to the applicable terms.
Eligibility may vary depending on the product, its condition, and the circumstances of the return.
Please review the full Returns & Exchanges Policy before placing an order.
Product
Yes.
ZAURELLE operates through controlled and limited production. Availability may therefore vary between products and releases.
ZAURELLE creations are designed in India.
Product-specific care instructions are provided on each product page.
We recommend following those instructions carefully to preserve the material, construction, artwork, and finishing of each creation.
ORDER SUPPORT
For order, shipping, return, exchange, or general assistance, contact the ZAURELLE customer support.
Support@zaurelle.com
Please contact the ZAURELLE customer support immediately.
Once an order has entered processing or been dispatched, changes may no longer be possible. ZAURELLE cannot be held responsible for delays or delivery issues resulting from incorrect information provided at the time of purchase.
For order, shipping, return, exchange, or general assistance, contact the ZAURELLE customer support.
Support@zaurelle.com
WEBSITE & PRIVACY
Personal information is handled in accordance with the ZAURELLE Privacy Policy.
Information may be processed by ZAURELLE and trusted service providers for purposes including order processing, communication, delivery, customer support, and platform operations.
You can follow ZAURELLE across its official social channels and subscribe to available communications through the website.