Overview

All Zaurelle creations are currently offered on a Pre-Order basis.

Rather than maintaining mass inventory, each piece is prepared following successful order confirmation. This approach allows the House to preserve limited production, exceptional craftsmanship, and uncompromising quality.

By placing a pre-order, the client acknowledges and accepts the terms set out in this policy.

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Order Confirmation

A pre-order is confirmed only after successful payment.

Once confirmed, preparation of the order begins and the requested piece is reserved for the client.

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Dispatch Timeline

Pre-orders are generally dispatched within approximately 30 days from the date of order confirmation.

Dispatch timelines are estimates and may reasonably vary due to production schedules, collection launches, material availability, quality control, or circumstances beyond the House’s reasonable control.

Should a significant delay occur, the client will be informed accordingly.

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Delivery

Delivery timelines begin only after the order has been dispatched.

Estimated delivery times are outlined in the Zaurelle Shipping Policy.

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Modifications & Cancellations

Requests to modify or cancel a pre-order may be considered only before preparation of the order has materially commenced.

Once production, preparation, personalization, or dispatch has begun, cancellation or modification may no longer be possible.

Any approved cancellation will be handled in accordance with the applicable Zaurelle policies.

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Product Availability

As every creation is produced in limited quantities, availability remains subject to production capacity.

In the unlikely event that Zaurelle is unable to fulfil a confirmed pre-order, the House will contact the client to provide an appropriate resolution.

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Acceptance

By completing a purchase through www.zaurelle.com, the client confirms that they understand:

– The order is being placed as a Pre-Order.
– Dispatch is expected within approximately 30 days from order confirmation.
– Delivery timelines begin only after dispatch.
– The order remains subject to Zaurelle’s Shipping Policy, Return & Exchange Policy, and Terms & Conditions.

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Contact

For questions regarding a pre-order, please connect with the Zaurelle Concierge.

support@zaurelle.com

www.zaurelle.com