At ZAURELLE, each creation is prepared with intention.
As our collections are produced through a controlled Pre-Order model, orders are prepared specifically against confirmed purchases. For this reason, cancellations and monetary refunds are generally not available once an order has been confirmed.
1. NO CANCELLATION
Once an order has been successfully placed and confirmed, it cannot be cancelled by the customer.
This applies to both:
– Full Payment orders
– Partial Payment orders
We strongly recommend reviewing your product, size, shipping details and payment selection before completing your order.
2. NO MONETARY REFUNDS
ZAURELLE does not ordinarily provide monetary refunds for confirmed orders.
Where a refund or adjustment is approved by ZAURELLE under an applicable circumstance or as required under applicable law, the amount may be issued as ZAURELLE House Credit rather than returned to the original payment method, where legally permissible.
House Credit can be used towards a future purchase on ZAURELLE.
House Credit is:
– Issued to the original customer account
– Redeemable against eligible future purchases
– Non-transferable
– Not redeemable for cash, except where required by applicable law
3. PARTIAL PAYMENT
Selected orders may be placed using either:
Full Payment
The complete order value is paid at checkout.
Partial Payment
Only the applicable initial amount is paid at checkout, with the remaining balance is payable at the time of delivery.
A Partial Payment is a commitment to purchase and is not a reservation that may later be cancelled.
The outstanding balance must be paid within the timeframe communicated by ZAURELLE before the order can be delivered.
4. FAILURE TO COMPLETE THE BALANCE PAYMENT
If a customer chooses Partial Payment and does not complete the remaining payment within the communicated timeframe, ZAURELLE may cancel the fulfilment of the order and the product may be returned to the House.
The amount already paid will not ordinarily be returned in cash or to the original payment method.
Where applicable and legally permissible, ZAURELLE may issue the eligible amount as House Credit.
5. EXCHANGES
Exchanges are handled separately under our Returns & Exchange Policy.
An exchange does not constitute a cancellation or monetary refund.
Please review our Returns & Exchange Policy before placing an order.
6. EXCEPTIONS
Nothing in this policy is intended to limit any rights or remedies available to a consumer under applicable law.
Where an order qualifies for a refund, return, replacement or other remedy under applicable law, ZAURELLE will process the matter accordingly.
7. BEFORE YOU ORDER
Because ZAURELLE operates on a controlled Pre-Order model, please ensure that you have reviewed:
– Product details
– Size and fit information
– Shipping information
– Estimated delivery timeline
– Payment option
– Returns & Exchange Policy
before confirming your purchase.
Once confirmed, your order enters the House’s production and fulfilment process.
Contact
For any assistance or concerns regarding an order, please connect with the ZAURELLE Concierge.
Email: support@zaurelle.com
Website: www.zaurelle.com